Maven Wifi has a philosophy that centers around trust and therefore the privacy of your information, how it’s shared and used, is not only taken very seriously but also mission-critical to us. The data protection laws of your country will determine how your data is used. Our privacy policy is comprehensive documentation on how we keep your information secure.
This policy is applicable to all operated websites, email usage, or any other medium for information collection. It is inclusive of the information we collect and explains why it is collected, what is and what is not done with it, and the rights you have over your privacy.
The latest version of the policy will always be available on the website with updates and amendments.
Information We Collect
Customer log-in information to the guest WiFi depending on what medium was used, either email or social media account such as twitter, facebook, etc.
Responses to surveys for research purposes, reviews, any transaction details you’ve used through the service, browsing history, as well as details of the use of your services such as location or resources.
Internet protocol addresses, service providers, browser, language, viewed pages, date, and timestamps (all collected in the duration of when our service is being used and files downloaded on our site (this is to gain data on how our sites are being used and how often to see how the service can be improved).
Responses to campaigns and promotions, feedback, and queries requested by customers through our site Incoming or outgoing telephone calls in response to queries submitted through our website for quality control services
You can also opt-out of receiving any communications from us or our partners.
Cookies are used to distinguish our site from others.
How We Use the collected information
The information will be used to improve our service and for business interests. The following are the various ways we may use the information
Improving our site design, ensuring that it is user-friendly
Consumer analysis and statistical reporting of anonymised information
For contacting purposes regarding customer feedback on our service
Identification of site visits or when we are contacted
Inquiries and requests
Quality, security and safety improvement or our service
Keeping records of your account such as email, tweets, or phone call communications
All your rights under the data protection laws are considered. If there are any concerns about the processes above, you have the right to object.
Choice / Opt-In and Opt-Out
All personal data requires your consent and you will be given the choice to opt-out of giving out your contact details. You may let us know if you do not want to receive any information from us or our partners or identify what is the best way we should communicate with you.
Note that your information will still be held by partners you did not opt-out from, even if you have opted out of one of the partners’ services.
Sharing Your Information
For quality services, the following are the list of parties that may have access to user data:
Supporting third-party organizations such as consultants, service providers, or Contractors
Our employees
Owners of venues where our WiFi services are accessed
Advisors and auditors that assist in our business organizations in our operating locations